Last updated: November 4, 2026

Privacy Policy

This Privacy Policy describes how Busbar, Inc., a Delaware corporation ("Busbar", "we", "us", or "our") handles information in connection with the getbusbar.com website and hosted Busbar Console. Our address is 251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808, USA.

1. Running the self-hosted engine on its own

Busbar is an open-source, self-hosted AI control plane. When you run Busbar on your own infrastructure without connecting it to our hosted services, we do not receive:

• Your prompts or completions
• Your AI provider API keys or Busbar virtual keys
• Your AI traffic, request metadata, or model usage patterns
• Any observability, tracing, or metrics data

Busbar does not include telemetry that phones home to us. Any observability data (Prometheus metrics, OTLP traces) goes only to the endpoints you configure on your own infrastructure. Connecting a deployment to hosted Console sends the data you configure to Console.

2. The getbusbar.com website

The getbusbar.com website is a static site hosted on Cloudflare Pages (operated by Cloudflare, Inc.). We do not set tracking cookies, use third-party ad networks, or run behavioral tracking tools on this website.

Choosing a color theme saves that preference in a functional cookie for up to one year. The preference can be shared by related sites on the same parent domain. Before you choose, the theme follows your device setting.

We use Plausible Analytics for privacy-friendly, aggregate page analytics. Plausible is cookieless and does not collect or store any personal data or personally identifiable information: it sets no cookies, does not track you across websites or over time, and does not fingerprint your device. All data is aggregated and contains no information that could identify an individual visitor. Analytics data is processed within the EU. For details, see Plausible's Data Policy.

Because the site is served through Cloudflare, Cloudflare may process standard web server request metadata, such as IP addresses, browser user-agent strings, and request timestamps, as part of delivering pages to you and protecting the site from abuse. This processing is governed by Cloudflare's Privacy Policy .

Site-wide search is powered by Pagefind, a client-side search library. Your search queries are processed entirely in your browser and are never transmitted to us or any third-party server.

3. Information you choose to send us

If you contact us by email, submit the contact form on this website, or open an issue or discussion on our GitHub repository, we will receive whatever information you include in that message, such as your name, email address, and the contents of your message. We use this information solely to respond to your inquiry or address the reported issue. We do not sell, rent, or share this information with third parties for marketing purposes.

The contact form submits your message to a serverless function running on Cloudflare Workers, which relays it to us by email through Resend (operated by Plus Five Five, Inc.), our transactional email provider. Resend processes recipient details and message contents for email delivery. See Resend's Privacy Policy for details. The form sets no cookies and performs no tracking.

If you book a call with us through the scheduling link on our investors page, that booking is handled by Calendly (operated by Calendly LLC). Calendly receives the name, email address, and any details you enter when scheduling, and processes them to create and manage the meeting. We receive the same details. See Calendly's Privacy Policy for how they handle that data. You can always email us instead if you would rather not use it.

Busbar Console

Hosted Console processes account details, authentication and security information, billing records, and the configuration, health, usage, and audit data that connected deployments send. This is separate from running the self-hosted engine on its own. We use this information to operate, secure, and support Console and manage accounts and subscriptions.

Service providers and optional integrations

Google Cloud provides infrastructure for hosted Console and our internal operations. Cloudflare provides website hosting, DNS, and edge services. These services process the data and request metadata needed for their respective roles. Hosting and processing locations depend on the service; a deployment region is not a residency guarantee for every provider. See Google Cloud's Privacy Notice and Cloudflare's Privacy Policy.

Optional email and Slack notifications have separate installation-operator and workspace permissions. An independent status-notification service runs on Cloudflare Workers and stores encrypted operator destinations and delivery-receipt metadata in Cloudflare D1. Public provider-status feeds are fetched server-side; those requests do not send tenant data to the feed publishers.

• Google and GitHub sign-in: if you choose either provider, Console receives account identity information, such as your provider identifier, name, and email address, to authenticate you. The provider also processes the sign-in under its own privacy terms.
• Resend: delivers account verification and other transactional messages, including configured email alerts. It receives recipient addresses and message contents. See Resend's Privacy Policy.
• Slack: when you connect a workspace and configure notifications, Console stores the integration credentials and workspace/channel identifiers and sends notification content to your selected channels. Your workspace's Slack agreement and settings also apply. See Slack's Privacy Policy.
• Stripe: provides checkout, subscription billing, and the customer portal. Console exchanges customer and subscription identifiers and billing status with Stripe. Stripe's controller or processor role depends on the activity, as described in Stripe's Privacy Policy.
• Google Workspace: supports company correspondence and staff identity and access administration. It is separate from optional Google sign-in for Console customers.

Public dependency-status feeds provide availability and incident information. Reading a provider's public status feed does not itself send Console tenant data to that provider or make the feed publisher a sub-processor of that data. Visiting a linked status page is subject to that site's privacy practices.

4. No sale of personal data

We do not sell personal information. We do not share personal information with third-party advertisers.

5. Your rights

You may ask us to access, correct, or delete personal information in your Console account or correspondence, and we will do so unless we are required to retain it by law. To make a request, email hello@getbusbar.com. Depending on where you live, you may have additional rights under laws such as the GDPR or the CCPA; we honor those rights for the limited information described above.

6. Children

This website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

7. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the website after a revision constitutes acceptance of the updated policy.

8. Contact

For privacy-related questions or requests, contact us at:

Busbar, Inc.
Email: hello@getbusbar.com
251 Little Falls Drive
Wilmington, New Castle County, Delaware 19808, USA